Last week, I picked up a magazine which featured an article on the "latest fashion trend"... in this case identified as items that are pink. My daughter is TOTALLY pink obsessed and naturally, I directed her attention to the article, which was really a 2 page spread featuring hot products offered in pink. She absolutely SQUEALED when I showed her the spread and began an … [Read more...] about Are you frustrating your customers with a lack of follow through?