How do you show your appreciation for your best customers? If you're book selling giant Amazon.com, you show your "love" by doing your best impression of the Godfather and apply pressure to your suppliers who are also your customers to use your services or suffer the consequences. Angela Hoy decided to speak out about the bullying on Writer's Weekly with the article … [Read more...] about Amazon’s Blatant Disrespect of Their Best Customers
quality
Customers can’t measure quality….
Those words jumped out from the screen as if they were written in neon. CUSTOMERS CAN NOT MEASURE QUALITY The man who wrote those words is is Mike Wagner in his post Customer Service: Lessons from the heart Customers don’t understand quality. Most customers have no way to measure the quality of the goods/services you provide - all they know is the experience that … [Read more...] about Customers can’t measure quality….